Paragon Aviation’s 2025 SUCCESS Meeting Ignites Innovation & Elevates FBO Service Standards

Paragon Aviation’s 2025 SUCCESS Meeting Ignites Innovation & Elevates FBO Service Standards

Cypress, TX – July 29, 2025 – Paragon Aviation Group convened aviation’s brightest minds last week for the 2025 SUCCESS Meeting, a three-day summit that redefined operational excellence and customer experience in the FBO industry. Held July 15–17 at Aero Air in Hillsboro, Oregon, the event united top-tier FBO leaders, safety experts, and innovators to address evolving industry challenges, share proven strategies, and raise service benchmarks across the Paragon Network. 

With attendees representing a collective across the network, the meeting offered immersive workshops, on-site evaluations, and expert-led sessions. Nearly 98% of participants rated the content as “highly actionable” and walked away with practical ideas to improve safety culture, boost customer satisfaction, and climb the ranks in the prestigious AIN FBO Survey. 

“Our network doesn’t just adapt — we lead,” said Crystal Kubeczka, President of Paragon Aviation Group. This meeting isn’t just a touch point. It’s a launchpad — where strategic minds align to challenge norms, raise benchmarks, and elevate what FBO service should look like.” 

Featured Experts Driving Industry Dialogue 

The event featured a standout lineup of aviation authorities who brought bold insights and real-world experience: 

• Michelle James, Aviation Media Powerhouse & Engagement Strategist at AIN, revealed how FBOs can increase visibility and survey performance through proven marketing tactics and client engagement strategies. 

• Karl Kamps, Combat Medic Turned Aviation Safety Leader & VP at Aircare International, delivered essential crew support best practices and preparedness models drawn from both military and aviation experience. 

• Jared Marshall, GSE Optimization Specialist & Sales Manager at AERO Specialties, demonstrated how efficient equipment management and rentals can dramatically improve ramp operations and reduce downtime. 

• Mike Ficklin, Flight Data Futurist & Founder of Corvis Partners, shared cutting-edge methods for using operational analytics and customer intelligence to enhance service delivery and decision-making. 

In addition, Matt Thurber, Editor-in-Chief of Aviation International News (AIN), attended as a distinguished guest, offering journalistic perspective and insight into aviation’s evolving landscape. 

Strategic Partnerships in the Spotlight 

The SUCCESS Meeting also celebrated Paragon’s vital industry relationships. Aviation International News (AIN) served as the Platinum Sponsor, reinforcing its commitment to excellence, innovation, and collaboration within the business aviation community. 

Silver Sponsors Aircare International and AERO Specialties were recognized for their ongoing contributions to FBO safety, staffing, and equipment operations—supporting ground teams across the Paragon Network and beyond.  

Hosted at Aero Air — Hillsboro, OR’s only 24-hour full-service FBO 

The 2025 SUCCESS Meeting was proudly hosted at Aero Air, an award-winning, family-owned FBO that has set the standard for service in the Pacific Northwest since 1956. As the only full-service FBO operating 24/7/365 in the Portland metro area, Aero Air provided an ideal backdrop that mirrored the values of safety, service, and innovation championed across the Paragon Network. 

Located just 13 miles west of downtown Portland and adjacent to Silicon Forest's corporate hubs, Aero Air boasts 105,000 sq ft of heated hangar space, jet-class ramp capacity, and full-scale fueling operations. Their facilities offer premium experience including pilot lounges, flight planning rooms, onsite rental cars, and 24/7 access to Safety 1st-trained staff. 

Beyond FBO services, Aero Air operates charter, medevac, aerial firefighting, cargo, and aircraft management missions, backed by a FAA Class IV repair station and a diverse turbine-powered fleet. Their legacy—built by aviation pioneer “Swede” Ralston—continues to thrive through their people-first ethos and commitment to operational excellence across every vertical. 

Looking Ahead: What’s Next for Paragon? 

Building on the momentum of this year’s meeting, Paragon is already planning the 2026 SUCCESS Meeting, which will feature in-depth sessions on AI-driven tools, Environmental, Social, and Governance (ESG) compliance for FBOs, and new customer experience frameworks tailored to the next generation of private aviation clients. 

Only Paragon members receive access to these exclusive insights, training opportunities, and high-level networking platforms designed to keep FBOs at the forefront of the industry. 

Paragon Aviation Group is part of the globally operating Luxaviation Group, renowned for its excellence in a comprehensive range of business aviation services. Luxaviation specializes in aircraft management for private and commercial aircraft, private air charter services, and the management and operation of VIP passenger terminals. Our extensive FBO network includes 110+ facilities worldwide.

Paragon is a leading provider of FBO support services within the general aviation industry. With a commitment to elevating the customer experience, Paragon offers a diverse array of services tailored to meet the unique needs of FBOs, handling agents, and aviation enthusiasts globally.